When water is spreading in Lindon
Water on a Lindon floor at two in the morning is still an emergency, and our line answers at that hour. The first useful thing you can tell the dispatcher is which pipe it came from, because Lindon homes run two separate water systems and the answer changes how the crew handles the cleanup.
One system is culinary, meaning drinking water. The other is the pressurized irrigation system, called secondary water, and it is not drinking water. A broken sprinkler riser and a split kitchen supply line both flood a room, but they start in different places and are shut off at different valves.
How we cover Lindon
Emergency dispatch around the clock
Lindon calls are dispatched around the clock, weekends and holidays included. Name the source if you know it, culinary or secondary.
Standing water out first
Emergency water removal puts truck-mounted and portable extraction units on the water before it settles into subfloor and baseboards.
Stop the spread
Water mitigation covers the first days: moisture mapping, drying setup with air movers and LGR dehumidifiers, and structural drying.
Rebuild afterward
Water damage repair replaces the drywall, trim, flooring and paint that could not be saved.
Late April to mid-October: the secondary water season
Lindon's secondary system runs from about late April to mid-October and is billed year round. In those months a cracked sprinkler line, a stuck zone valve or an open hose bib can pour water against a foundation all night. If your yard turns soggy on a dry day, shut the secondary valve and check the basement window wells.
Cross-connections between the secondary and culinary systems are prohibited, so a plumber should never join the two. If you suspect water from the irrigation side has entered a house line, say so on the call and keep the area closed off. Crews classify water by its source, and secondary water is not clean.
Late fall to spring: drain, shut and watch the thermometer
Lindon asks residents to drain sprinkler lines and shut their secondary valves before winter. The reason is practical, since a line left full can split in a freeze and then flood a yard or a crawl space when the system restarts in spring. Mark a calendar date each autumn for the drain and the valve shutoff.
Nights below freezing from late fall into spring also split exterior hose bibs and exposed pipes in garages and crawl spaces. Disconnect hoses, open the outdoor spigot and leave cabinet doors open on cold nights along exterior walls. A split pipe often shows itself only when the thaw begins and water appears under the sink.
If water is still spreading in Lindon
Where is the shutoff?
A fixture valve closes the leak at a sink or toilet. For a split line, shut the home's main valve instead. If the water came from irrigation, close the secondary valve at the stop-and-waste valve or the secondary meter.
Is the panel dry?
Only touch the breakers when the floor around the panel is dry and you can reach it without crossing water. Then switch off the wet rooms. If water is near outlets, the panel or sewage, stay away, and phone 911 or the utility first.
What can go up?
Shelves, counters and beds hold the small things: chargers, files, shoes, photo albums. Rugs on clean water can come up. Large furniture stays put.
Who needs to leave the room?
Anyone small or four-legged moves to dry ground. Water from a sewer line or a drain is contaminated, and irrigation water is not for drinking or splashing in.
Ready to phone?
Dial the 24/7 dispatch line with the source, the rooms involved and any hazards. Take dated photos while you wait for the crew.
Which side of the meter is the leak on?
Lindon City maintains the culinary water line up to and including the meter. The owner maintains everything past it. A leak on the street side of the meter is a call to Lindon City Public Works, while a leak in the yard line, under the slab or inside the house belongs to you and your plumber.
The secondary line works similarly. The city is responsible up to the stop-and-waste valve or the secondary meter, and the homeowner takes over beyond that. Before you pay for a dig, locate the meter and the valve and decide which side the water is rising from. That one decision usually settles who fixes the pipe.
What you see in Lindon and what to do first
| What you see | Likely cause | First move |
|---|---|---|
| Wet yard and damp basement wall in July | Broken sprinkler line or stuck zone valve | Shut the secondary valve, then call about drying the wall |
| Soggy lawn in March with the sprinklers off | Line split in a freeze, now pressurized again | Close the secondary valve and locate the break before digging |
| Wet spot spreading from the meter box | Culinary leak near the meter | Check which side of the meter it is on and call the city if it is street side |
| Ice-damaged hose bib dripping inside an exterior wall | Spigot froze and split | Shut the interior valve, open the spigot, call for wall drying |
| Water in a window well after runoff | Drainage or full gutters | Clear the well and move downspouts, then call for extraction |
| Ceiling stain under a bathroom | Supply line or toilet seal | Close the fixture valve and keep the room below clear |
Lindon services, ordered by what calls ask for
Standing water comes first, so emergency water removal heads the list in Lindon. It is followed by water mitigation, which keeps wet walls from becoming a bigger rebuild, and water damage repair for new materials once everything reads dry. Ask any restoration company whether its crews work to ANSI/IICRC S500.
Lindon sits between Pleasant Grove and Orem, and we also dispatch to nearby Vineyard. Our dispatch office in Orem is about 3 miles south of the city. Permits may apply to rebuild work, so ask the Orem Building Safety Division what your own city requires before opening walls.
What drives the size of a Lindon job
Source of the water
Culinary water is cleaner than secondary water or sewage, and the category sets what must be removed.
How long it ran
An overnight irrigation break soaks further into a slab and framing than a quick burst caught at once.
Crawl space or basement
Lower levels take more extraction and longer drying than a single wet room above grade.
Age and finish of the home
Older construction, hardwood and built-ins take more careful drying and sometimes more replacement.
Call and describe what you see to get your real number. Ask your insurer how your policy treats a sudden pipe break versus a slow leak, and remember that flood damage usually needs a separate flood policy.
Want your real number? Call the 24/7 line and the dispatcher explains the scope and the price before any work starts.
☎ Call (385) 988-9410Springs, wells and the Dry Canyon drainage
Lindon's culinary water comes from springs east of the city and from wells. Dry Canyon drainage northeast of Orem and Lindon flows to a detention basin near the Dry Canyon trailhead. In a wet spring, point downspouts and sump pump discharge well away from the house so you are not adding to the load on that drainage.
String Town and the country lots that remain
Lindon was once called String Town because houses lined the road between Orem and Pleasant Grove, and the town motto still reads a little bit of country. Part of that heritage is older buildings, from the Lindon Cider Mill built in 1857 to the Alfred Harper House of 1876, the only Lindon property on the National Register. When your home or outbuilding is old, tell the dispatcher its age, because older pipe and plaster change the drying plan.
Lindon incorporated on March 24, 1924, and is home to Gillman Farm, a Utah Century Farm, and the city Veteran's Memorial. Larger lots mean longer irrigation runs and long hose lines, so walk the whole property when you shut the water off.
Frequently asked questions
Yes. Lindon has a single ZIP code, 84042, and our dispatch covers the entire town from the Orem line through the old String Town corridor toward the mountains.
Yes, around the clock. A dispatcher takes your details at any hour and sends a crew with extraction units. Same-day response when available depends on current call volume, and the dispatcher will tell you what to expect.
Secondary water is irrigation water and not drinking water, so tell the dispatcher it came from that line. Crews treat the source seriously and may remove porous materials rather than dry them. Do not wade in it or let children play in it.
Lindon maintains the culinary line up to and including the meter, and the owner maintains the line past it. Locate the meter and decide which side the leak is on. Check with the city public works office if you are unsure.
The secondary system runs about late April to mid-October, and residents are expected to drain sprinkler lines and shut secondary valves before winter. Draining before the first hard freeze prevents split lines and spring flooding.
Stopping the leak and starting extraction can happen as soon as a crew is available, but full drying takes days, depending on materials. Moisture meters tell the crew when walls are dry.
No. We handle the water damage inside and around the structure. A broken sprinkler line or irrigation fitting is a job for a landscaping or irrigation contractor, and the city for anything on its side of the stop-and-waste valve.